Friday, January 27, 2012

Car Park / Lot / Parkade Analysis


Business Analysis Services offered to evaluate, cost and recommend new or existing car parks, from loss makers to additions to your portfolio.

I have been involved in car parking for many years from managing;
  • Airports
  • Hospitals
  • Universities
  • Toll Roads
  • Multi-story car parks
  • Large government departments
  • Property companies
  • Small car park contracts
  • Operations
  • Evaluation/feasibility
Also equipment set up, RFP and tender processes and new technologies.  I have also spent some time concentrating on improving loss makers and contract re-negotiation. 

Send me an email to and we can discuss your needs. 

Kevin Warwood

Thursday, January 26, 2012

Beware of Doctor Driving SUV's

I was walking along one of the main floors in the Helipad car park building at the very busy Auckland Hospital one Wednesday morning, when I saw a large SUV drive through the entrance and swing down the lane towards me.  I was just doing a walk through the car park to see how the day was turning out and noticed that the SUV was driving on the wrong side of the road.  As the SUV got closer, I could see that the driver who was a female, had a cup of coffee in one hand, resting on the steering wheel, and the other hand was touching up make up on the face in the rear view mirror.  Absolutely staggered to see this I motioned for the vehicle to stop.  I leaned toward the driver side window and said, “You should watch how you drive your vehicle in here, it’s a Hospital car park and some people may not be able to get out of the way as fast as I could”.  The lady promptly scowled at me and said, “I am a doctor and I work here.  If you don’t watch what you saying I will report you to the Chief of Surgery!” and drove off …… leaving me with an open mouth.

Readers will have heard me mention in past blogs that I believe that the Hospital visit starts from the time the patient enters the car park to the time the exit the car park, and not just the consultation with the healthcare professional.  It seems that with the competitive environment maturing in the US, that Hospitals are now actively seeking out patients with offers of goodies and VIP programmes to get them to go to their facility.  I can’t think of a better consequence of a competitive environment than the customer becoming important again.  It’s a shame the education system doesn’t work that way …… but that’s another story.

We have all had those days where we get to work and the day is just not clicking for us, from when the porridge was cold first thing in the morning to when we stubbed our toe getting into bed at night.  We have had the days also where we felt great after the run in the morning, the mood at the office was jovial and the day whizzed by in no time at all, and to top it off, the dinner on the table was your favourite.  The start and finish of the days made the process of thinking back on how the day went either a drag or very pleasant.  The start of the day affected how the rest of the day worked for you, or it just seemed like it did.  A trip to hospital is very much the same.  If practitioners want their patients to turn up in the best frame of mind to be cured, the healthcare administrators and decision makers need to understand that the journey starts in the car park.

Clearly the incentives put into the healthcare systems in the US are starting work, the patients are becoming important again.  To quote the article below, ‘Before managed care, hospitals focused more on appealing to physicians with new and advanced medical technologies, experts say. Physicians, it was thought, would bring in the patients.  Changes in health-care policies are giving hospitals added incentive to develop relationships with patients. Under the 2010 health-care overhaul, hospitals with higher than expected 30-day readmission rates for heart attack, heart failure and pneumonia will face financial penalties starting this year.’   I do long for the day where parking becomes important again and that it is not seen as an add-on stuck out the back, but an important part of the patient’s journey into and out of the healthcare system.  Fortunately, not all healthcare professionals are like the doctor I met on the Wednesday morning.

Friday, January 13, 2012

Been a part of the post cyclone Katrina restoration in Parking?

Has anyone seen or been a part of the post cyclone Katrina restoration of New Orleans, particularly the parking infrastructure?

I am involved in the strategic rebuilding of the parking infrastructure and parking business in Christchurch in New Zealand after the earthquakes. I would be very interested in contacting people involved in any part of Restoration projects of a major disaster like Katrina.

Monday, January 9, 2012

Car Parking Operators are Manufacturers of Parking Opportunities.

Car Parking Operators are manufacturers of parking opportunities. 
They deal with bottle-necks, over-supply, under-supply, purchasing slots, selling slots and distribution of slots to generate a better rate of return.  They are just a plot on the ground, but should be viewed in the same manner as the manufacturing of a widget.
The next question is, can the free market solve some of the problems left behind by decades old thinking?
This story, or the one attached that was the catalyst to my thinking here, is not just about the uses of man-made facilities when the customer stays away, no, the more interesting feature is the way many people view parking spaces.  It is so disparate as to be left from right or black from white.  We hear about the on-going arguments of minimum versus maximum parking spots per user in new building design and planning, or letting the free market decide.  I don’t have an opinion on the mechanics of the decision but in my recent experience, the 'Twenty One Queen Street' project in Auckland, New Zealand, has taken a very long time to occupy, with comments being heard about zero parking available to its tenants and visitors, or it could have been the financial crises, you choose.  All I know is that that there is an expectation that people demand to drive their cars to work and nothing will stop them.  If they can’t, then the buildings will generate less rent.  That’s the free market talking.  For those who decide to catch a bus, then there is a service there for them as well. Again that is the free market talking. 

I have read in various sources that there are anywhere between 3 to 8 car parks available to every person in the US.  In other countries, I would guess that there are many less than 8, as the US is a car country.  In mathematical terms, we only ever need 2 spaces, one at home and one at work or day care or where ever we go each day, assuming we all drive to work each day. To sharpen that pencil even more, if we take into account the frictional traffic volumes, that is those vehicles that are on the road at any one time when we do the car park count, it is probably something as small as 1.7 car parks per car (I’m not a traffic engineer) needed.  Still with all of those car parks, to quote the attached article, “As for the perception that parking spots are hard to find, as if everyplace were Midtown Manhattan, the reality is that a space may not be open precisely when and where a driver wants it.”  This is where we start to get the volume of car spaces climbing to 8 per car.  However, you can imagine that if the volume of spaces per car is closer to 8, then the spaces available in that city are probably at some seriously bad times, locations or behind barbed wire without access.  The market may decide if there are too many spaces available, that is, car parks can quickly be changed into apartments or office spaces or even retail, but it is important to remember that it is far more difficult for apartments or office spaces or even retail to be changed back to car parks.  I would think seriously about designing buildings with no car parking amenity at all in or close by.
I view car parking as a business where we manufacture ‘parking opportunities’ for our customers.  I think of parking in terms of the assembly line.  We have a bunch of customers out there who are keen to buy our products, and they want our product at a time that they want it, at a place they want it, and at a price that they want to pay for it.  As manufacturers, we have to deal with bottle-necks in the process, over-supply in the market place, under-supply in the market place, purchasing those opportunities at a sharp price and distribution of those opportunities to places that require the opportunities so as to generate a better rate of return.  The problem with this scenario is that car parks may be generated slowly as they are generally made out of bricks and mortar, perhaps an argument to have open air lots or other speedier solutions. 
One response to this is to encourage the freeing up of development building sites for parking, while they go through the process of municipal consenting or market shifts.   I estimate that a good 20% of car park spaces can be on land available for development and up to 30% of the sites (these sites are typically small in bay numbers) of car parking companies.  This buffer of parking capacity is a great way to take the highs and lows out of the parking demand and supply, however many bodies view this as an activity against the plan and cannot be allowed, when all it is, is a space on the ground that will provide a stopping place for a car, no more, no less.  The free market will tell you quickly if your predictions are correct or not, that is, no one will park on the site if there is an over-supply.
The use of car parks as drive-throughs for hot dog vendors and farmers markets, are simply the market responding to the situation it finds on the ground at that time.  The owners will have lost a lot of money, the decision maker long fired, and the manufacturing of the parking opportunity in that area has been halted until the market demands more.   We need modern thinking on how we manufacture these modern parking opportunities for modern parking demands. 
Kevin Warwood

Taking Parking Lots Seriously, as Public Spaces

January 6 2012

THERE are said to be at least 105 million and maybe as many as 2 billion parking spaces in the United States.
A third of them are in parking lots, those asphalt deserts that we claim to hate but that proliferate for our convenience. One study says we’ve built eight parking spots for every car in the country. Houston is said to have 30 of them per resident. In “Rethinking a Lot,” a new study of parking, due out in March, Eran Ben-Joseph, a professor of urban planning at M.I.T., points out that “in some U.S. cities, parking lots cover more than a third of the land area, becoming the single most salient landscape feature of our built environment.”
Absent hard numbers Mr. Ben-Joseph settles on a compromise of 500 million parking spaces in the country, occupying some 3,590 square miles, or an area larger than Delaware and Rhode Island combined. If the correct number is 2 billion, we’re talking about four times that: Connecticut and Vermont.
Either way it’s a lot of pavement.
As the critic Lewis Mumford wrote half a century ago, “The right to have access to every building in the city by private motorcar in an age when everyone possesses such a vehicle is the right to destroy the city.” Yet we continue to produce parking lots, in cities as well as in suburbs, in the same way we consume all those billions of plastic bottles of water and disposable diapers.
What to do?
For starters we ought to take these lots more seriously, architecturally. Many architects and urban planners don’t. Beyond greener designs and the occasional celebrity-architect garage, we need to think more about these lots as public spaces, as part of the infrastructure of our streets and sidewalks, places for various activities that may change and evolve, because not all good architecture is permanent. Hundreds of lots already are taken over by farmers’ markets, street-hockey games, teenage partiers and church services. We need to recognize and encourage diversity. This is the idea behind Parking Day, a global event, around since 2005, that invites anybody and everybody to transform metered lots. Each year participants have adapted hundreds of them in dozens of countries, setting up temporary health clinics and bike-repair shops, having seminars and weddings.
That’s akin to the approach of an architecture and planning firm in Brooklyn called Interboro Partners. Several years ago it entered a competition in Los Angeles focused on dead shopping malls. Entrants picked malls they wanted to revive. Most contestants proposed erecting office parks or retirement homes or apartment buildings. Interboro took a different approach.
It chose the Dutchess County Mall in Fishkill, N.Y. Opened with fanfare in spring 1974 as another consumer paradise and symbol of automotive and suburban progress, it was built on the promising corner of a major highway interchange in the heart of a county poised for growth. But development ended up gravitating elsewhere, and by the early 1990s the mall was half-empty; by 1998 it was officially closed. To drivers passing it on Interstate 84 it looked like every other dead mall, floating in the usual asphalt sea of parking spaces.
But Interboro’s partners saw something else there: life.
Of course suburban and urban lots are not all the same, and it’s glib to say we should just buy fewer cars. Yes, we ought to wean ourselves from automobiles in favor of public transportation. We rely too much on cars because our public transit systems are often so abysmal. But cars aren’t going away anytime soon, certainly not in the suburbs or in cities like Los Angeles, and we can’t just wish away lots in which to park them. John Brinckerhoff Jackson, the landscape writer who died in 1996, years ago pleaded that the parking lot be treated like the city common, with its own community values.
But what does this entail? For big cities like New York it is high time to abandon outmoded zoning codes from the auto-boom days requiring specific ratios of parking spaces per housing unit, or per square foot of retail space. These rules about minimum parking spaces have driven up the costs of apartments for developers and residents, damaged the environment, diverted money that could have gone to mass transit and created a government-mandated cityscape that’s largely unused. We keep adding to the glut of parking lots. Crain’s recently reported on the largely empty garages at new buildings like Avalon Fort Greene, a 42-story luxury tower near downtown Brooklyn, and 80 DeKalb Avenue, up the block, both well occupied, both of which built hundreds of parking spaces to woo tenants. Garages near Yankee Stadium, built over the objections of Bronx neighbors appalled at losing parkland for yet more parking lots, turn out never to be more than 60 percent full, even on game days. The city has lost public space, the developers have lost a fortune.
The Pensacola Parking Syndrome is a term of the trade used to describe a city that tears down its old buildings to create parking spaces to entice more people downtown, until people no longer want to go there because it has become an empty lot. Cities should let the free market handle the construction of new parking spaces. People who buy or rent new homes can pay extra if they want someplace to park a car. Municipalities can instead cap the maximum number of lots or the ratio of spaces to dwellings and offices.
Back in 1973 Boston instituted a successful parking freeze in concert with the Environmental Protection Agency, an approach that Los Angeles attempted to follow until Congress blocked the tactic, bouncing the ball over to city courts. Since then Cambridge, Mass., has set its own limit on parking spaces. More cities could now do the same.
As for the perception that parking spots are hard to find, as if everyplace were Midtown Manhattan, the reality is that a space may not be open precisely when and where a driver wants it. But the journal Transportation Science has shown that drivers who parked at the first available spot and then walked to their destination on average saved considerable time (never mind savings in gasoline and anxiety) over those who cruised around until a “better” spot opened.
Driver behavior is revealing. We ignore the stripes and take shortcuts when lots are not full, but then are inclined to slow down and become more alert to pedestrians when we do so, a fact that led a Dutch traffic engineer to remove lights and other markings in the town of Drachten. Traffic accidents there declined. Various cities in northern Europe have followed suit, experimenting with removing traffic controls in areas shared by cars, pedestrians and cyclists — creating lots that function, in effect, as public squares.
I recently called John Kaliski, who runs Urban Studio in Los Angeles, and asked him whether this approach might work in car-centric Southern California, and he said it could. “But you would have to be rigorous about how you applied it,” he cautioned. “Liability is different in the United States than in Europe.” He recalled the case of the elderly driver who had a stroke at the wheel in 2003 and killed pedestrians in a farmers’ market in Santa Monica, prompting a slew of legal suits and new regulations.
It’s a no-brainer to argue that lots should be greener. The biggest advancements in lot designs have involved porous surfaces, more trees for shade and storm-water collection facilities. In Turin, Italy, Renzo Piano transformed part of the area around Fiat’s Lingotto factory by extending a grid of trees from the parking lot into the building’s formerly barren courtyards, creating a canopy of soft shade and a ready metaphor: nature reclaiming the post-industrial landscape. At Dia:Beacon, the Minimalist museum up the Hudson River, the parking lot designed by the artist Robert Irwin in collaboration with the firm OpenOffice is one with the art inside, trees in rigorous ranks rising subtly toward the front door. It’s an example not only of green design but also of treating parking lots the way people actually experience them: as the real entrance to a building.
But these are exceptions.
Which gets us back to Interboro and the parking lot of the Dutchess County Mall. By the late 1990s its developer had decided to land-bank the site, hoping its price would rise along with property values in the area. This meant that the mall and its lot had an absentee landlord.
But Interboro noticed that the parking lot was quietly being used as a depot and stop by bus lines. A hot dog truck had set up shop there. Patrons at a drive-through McDonald’s ate in their parked cars. Truckers slept there overnight. The Fishkill flea market took over on weekends, and a graphic design firm and a couple of banks and a post-office processing center converted vacant mall stores into offices.
In short, said Daniel D’Oca, one of Interboro’s partners, “what looked dead wasn’t, but you would have missed it if you just passed by it with a predisposed idea about sprawl.”
The firm wanted “to be responsive to the ways people already used the space,” elaborated Tobias Armborst, another partner, by making temporary interventions that “enhanced its urbanity.” The notion was that these interventions might open the door to various possible futures. Interboro proposed that the lot become, in effect, a laboratory for “small, cheap, feasible experiments,” is how Georgeen Theodore, a third Interboro partner, put it. “We embraced the fact that it was functioning for Fishkill as a version of Jane Jacobs’s sidewalk,” she said. “No one would disagree with permeable surfaces or solar panels. But it’s not as obvious to see lots for what they are, as public spaces where diverse people meet.”
So the firm imagined installing fitness and day care centers, which the postal workers said they wanted, and turning part of the mall over to a nightclub, so that the parties already happening in the lot could move indoors. The lot would get a beer garden, a recycling facility, a used-car business, a hiking trail entrance where the lot abutted protected wilderness, and a summer stage that exploited, as a readymade band shell, the existing porte-cochère of the mall’s defunct Jamesway.
“The point was to think of the whole lot not as a blight but as a space for architectural invention worth engaging with, warts and all,” Ms. Theodore stressed.
In the end the developer didn’t take up Interboro on its plan. But the scheme served its rhetorical purpose. Lots don’t need to be dead zones. And the best architecture can be light on its feet.

Saturday, January 7, 2012

Update from Christchurch - the changing parking habits of an earthquake ravaged city.

Well I thought that I should just give you all an update on how things are working out in Christchurch.

Christchurch is a lovely city with great amenities and community spirit, even if a lot of the assets have been damaged or destroyed by one of the many earthquakes.  You can feel why the Crusaders are the best rugby team in the world (outside of the All Blacks of course) because the whole region will get in behind them.  The inner strength of Cantabrians is not matched anywhere else I have been, as it is forged in a climate of moments of terror, instability, isolation, weather and family.  Being from a bigger city, I envy the balance between city and town that they have created.  It works.

To give you an idea of the current situation, I shop at the local supermarket, a block up from my house. It has an underground car park, as many of this type of supermarket has, and an open air car park out front. The open air lot is always jammed and the cars are parked down the streets these days. Even though there are 'cattle-stops' on the footpaths to hinder the removal of shopping trolleys, the people will still take their groceries down the street and risk some kind of retribution from the local shopkeepers trolley police, rather than park in an almost empty underground car park. Yesterday the open air lot was jammed and the underground car park had three cars, that I could see, in it. The largest mall in Christchurch, is the same. The cars are now parked up and down the streets surrounding the mall as a preference rather than park in the multi-storied building provided.

Like any business that has been supporting a regular customer base, as soon as the assets you use to service those customers are destroyed, the activity struggles as it cannot fund itself to provide a service or improve that provision of service until the funding comes back.  You have to pare the service back to a core that you can safely and economically provide and consolidate before you start to expand to what the city now requires.  But the city still has assets that can be used and how can you convince people to use the assets that you have if the don't want to use them?

It raises some interesting questions - how will we get people back into using multi-story car parks?  How do you get your customers to use underground car parks in the future?  How do you provide a service to your city that no one wants to use, but because the assets are there or will get repaired (speculating at this point as no decisions have been made that I know of), you know they will be under utilised in that form?  Should the funds be better spent elsewhere to provide that service in open air lots or on street parking services?  There are lots of questions to ask.

I was in a building in the Red Zone on the 22nd December 2011.  It was a bit of a recce to see what equipment in that building could be reclaimed and put into storage.  The building is written off and the car park was underneath.  It is a single floor under the building.  It was an eerie feeling as we used torches and headlamps to work through the booth rescuing everything from barrier arms and ticket spitters to toasted sandwich makers and staff radios.  We got most of what we wanted onto a trailer and left the area.  The next day, the 23rd Dec., we had a magnitude 5.8, 6.0 and two other sizable shakes.  You can understand why no one would want to go under a building anymore.

The challenge ahead is huge, not just to complete the demolition of the parking buildings that may be earmarked for destruction, but to build the provision of parking services back up so it can support a much needed increase in commercial and community activity, that must happen for the city to thrive again.  What that provision of parking services will look like, I am not sure yet as the community must have a say.  I do know that it will be a long road but one that must be travelled.

Kevin Warwood